Browse by Categories:

receive our newsletter by email

Shipping & Returns
Fancy dress Customer Service Centre

Shipping
If you select Next working day delivery any Orders placed before 2pm will be shipped the day you place an order (please note this applies to orders placed Monday to Friday, Please note Std next day delivery is not a guaranteed service but 96% get there next day

Guaranteed next day delivery

Should get to you next working day if ordered before 2pm Monday to Friday we do not dispatch on a Saturday, Sunday or Bank Holidays
In the unlightly event that delivery is not attempted we will give you a refund for the difference between standard delivery and Guaranteed next day delivery

orders placed Before 2pm Friday with Saturday delivery selected will be sent same day for Saturday delivery items selected with next day delivery will be sent same day and delivered next working day (monday)
 ( orders placed Saturday and Sunday will be dispatched on the Monday.)
if you require a Saturday delivery after the 2pm friday dead line has passed please call us on 01914476882
We use DHL, Fastway couriers and Royalmail special delivery for our next day delivery courier service any items over 1.2kg will be sent by fastway couriers 
If you select standard delivery and need your ordered items for a certain date please let us know and we will make sure you have your item by the date required or we will notify you by email if we cannot get your goods to you by the date required.
We use first class recorded delivery and fastway Couriers which will normally arrive in one to five working days however on occasions it can take a little longer.
Need more information call us on 0191 44766882
Open 10.30sm till 5pm monday to friday, 10am till 5pm saturday and 12am till 4pm sunday

Standard delivery normally takes between 2 and 5 working days



Returns

How to Return an Item or Order
We strive to offer the best possible services and the best quality products and hope that all our products arrive in perfect condition. We appreciate occasionally you may wish to return items, please therefore make note of our our returns policy detailed below:- You may confirm any details by emailing us at sales@fancydress-supermarket.co.uk
before returning any item to us so your refund is issued correctly. For reasons of hygiene, personal products, wigs, teeth etc cannot be returned

Exchange/Replace Items

Please email us at sales@fancydress-supermarket.co.uk before returning any item to us so your refund or exchange is issued correctly. We are very sorry but we are unable to replace or exchange an item until the original is returned to us in its original condition. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back as soon as possible for a refund (within 7 days). Items returned outside of the seven days will not be refunded
To make things easier if you need to exchange an item you can email us with your new choice etc. quoting your original order number and we will arrange to send out another order using your original details once we have received the original order back sales@fancydress-supermarket.co.uk

Return of Faulty Goods

If you believe the goods we have supplied to you are faulty, you must notify us within 48 hours of receiving the goods, you should return the item to us together with a note and your invoice, explaining what you believe is the problem and stating the original order number. When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution. We have a very strict dispatch system where items are photographed and catalogued as they are received by us from the warehouse. We reserved the right to produce this evidence in the event of any dispute as to the cause of the fault. We accept no liability for faulty items once the item has been worn by you.

Conditions of return

The costume has not been worn (apart from to try it on to see it if fits)
Does not smell of smoke or perfume,
It is in its original packaging which is not damaged,
Any belts, stockings or accessories have not been taken out of there packs if sealed 

 Or phone us on 0191 4476882 (Please note you will need to pay postage on this exchange/replacement order.


Right to Cancel

We are able to accept the return of all items apart form personal goods detailed below. subject to them being in their original condition with all tags/tickets intact on costumes. If you return goods as detailed, within 7 days of you receiving them, we issue a full refund for the price you paid for the item or items less postage and packing which is not refundable. You will be responsible for the return postage. Please e-mail us if you have any questions at  sales@fancydress-supermarket.co.uk

Wigs,Teeth, tight stockings and goods in sealed bags will not be returnable if the bags are opened or seals broken

How to Return Items

Please email us at sales@fancydress-supermarket.co.uk  before returning any item to us. Securely package and send to the address below, enclosing a note of why you are returning the item. In the case of a defective product, please provide a full description of the fault and return the item in its original box (if any), with all warranty, licenses, manuals and accessories.
Then send the package to the address below:
Fancy dress supermarket -:
Unit 23
Blaydon Business Park
Tundry Lane
Blaydon On Tyne
Tyne and Wear
Ne21 5SJ


For your protection we recommend that you use a recorded delivery service to return items so that you have proof of postage in case the package gets lost in transit.

This returns policy does not affect your statutory rights
Partner site

Please note that costumes may vary slightly to the colour shown in the pictures


 
 
Continue